Afrinet Telecom
Call Center Solution

Run inbound support and outbound sales campaigns with queues, IVR and live agent tooling.

Open product portal

Customer support and sales teams use Afrinet's call center platform to route calls, manage agent workloads, run IVR menus and track service levels—whether you operate from one desk or a distributed team across African cities.

Inbound queues & routing

Route callers to the right team with skills-based queues, hold music and overflow rules.

Call Center Solution

IVR & self-service menus

Guide callers through voice menus for billing, support tiers or department selection.

Outbound campaigns

Run reminder, sales or survey campaigns with dialler lists and agent scripts.

What you get

Run inbound support and outbound sales campaigns with queues, IVR and live agent tooling.

Better first-call resolution

Agents see caller context and history before they answer.

Supervisor visibility

Monitor live calls, queue lengths and agent performance in real time.

Scalable operations

Add agents, queues and campaigns as your support or sales volume grows.

Service Benefits

Can agents work remotely?

Yes. Agents can log in from office or remote locations with the same queue and reporting access.

Do you support call recording?

Yes. Record calls for quality assurance, training and dispute resolution where permitted.

Can this integrate with our CRM?

Yes. Screen-pop and API integrations can connect caller data to your CRM or ticketing system.