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Features of Imarabiz Customer Engagement and Retention Solution

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Features of Imarabiz

Imarabiz Customer Engagement and Retention Solution is a vital tool for businesses of all sizes. It helps companies efficiently manage their relationships and interactions with customers, ultimately leading to improved customer satisfaction and increased sales. In this blog post we will explore the key features of Imarabiz CRM and how they contribute to its effectiveness.


1.Bulk SMS: By integrating bulk SMS with the Imarabiz, businesses can streamline their customer communication, personalize messaging, improve customer engagement, and ultimately enhance relationship management.


2.Customer Survey: The customer survey module in Imarabiz aims to help businesses understand customer needs, expectations and satisfaction levels. It enables them to make data driven decisions, improve products and services, personalize customer interactions, enhance overall customer experience.


3.Lead Management: Imarabiz helps streamline lead management processes by capturing leads from various sources and tracking their progress through the sales pipeline. It enables companies to assign and distribute leads to the appropriate sales representatives, set reminders for follow ups and track conversion rates.


4.Sales Targets Management: Overall, the sales target management module of Imarabiz offers the necessary tools and capabilities to set ambitious sales targets, monitor progress, analyze performance, and drive sales growth. It streamlines sales processes, enhances productivity, and helps organizations achieve their sales goals efficiently.


5.Customer Account Management: This is a crucial module for businesses to achieve their sales and marketing goals, strengthen customer relationships and drive business growth. It allows businesses to track and manage customer relationships, provide personalized customer service, and track sales and revenue generated from each customer.


6.Monitoring Mpesa Payments: By incorporating this module within the Imarabiz, businesses can streamline their Mpesa payments processes, improve cash flow, and enhance customer satisfaction by ensuring timely and accurate payments.It allows businesses to have a clear overview of their financial transactions and ensure timely payments and allows them to access payment records easily for reconciliation, auditing, or customer inquiries.


7.Petty Cash Management: Petty cash management is a module in Imarabiz that helps businesses maintain transparency, accuracy, and control over their petty cash expenses, enabling better financial management and decision making. This module allows businesses to create a petty cash account and set an initial balance. It also records all the petty cash transactions such as cash inflows and outflows, and keeps a detailed log of each transaction.


8.Appointments/ Meetings Management: This module within Imarabiz streamlines the scheduling, coordination, and tracking of appointments or meetings, improving efficiency, communication and collaboration. It integrates seamlessly with other Imarabiz modules to ensure a comprehensive customer relationship management experience.


9.Ticketing: Within Imarabiz , the ticketing module allows for the creation of tickets or cases when a customer makes contact with a company. This helps in providing a consistent and personalized customer experience while fostering better customer satisfaction and retention.Additionally, the ticketing module allows for the management of and categorization of tickets depending on their priority or type.




Imarbiz offers businesses a wide range of features and benefits. From managing customer contacts and leads to automating sales and marketing processes, Imarabiz helps businesses save time, streamline operations, and improve customer satisfaction.By leveraging the power of Imarabiz, companies can build stronger relationships with their customers.