Afrinet Telecoms Enabling Solid Customer Relations

Customer Survey

  • Home
  • Customer Survey

Customer Survey

Today's corporate environment is a competitive one. The market is always changing, making it harder to draw in new clients and keep existing ones. Finding out what they think of your products and services is the best method to attract and retain clients.
We have a robust customer feedback tool that lets you create survey questions, share them with Bulk SMS or shortcode, and gives you a well-detailed analysis of every survey you do. Explore some of the amazing features and discover a quick and easy way to prevent churning customers, increase your Net Promoter Score (NPS) and make informed business decisions.

How it Works:

  1. Create Surveys
  2. Send link to audience via SMS
  3. Feedback and analysis

Survey Links sent via SMS

User friendly SMS portal

Affordable SMS pricing

In-depth analysis and reports


SurveySasa Solution FAQs

How long does the registration take?

The process takes one working day, we only require you to create your subdomain and point it to our server.

What is the process of sending out a Survey?

First thing first, you are required to create the survey questions, Upload the database of your audience and Schedule/send a Survey.

How is the survey sent?

The survey is sent via a link through Bulk Messaging, emails and can be shared on social media. The audience receives and opens the link, fill in the survey questions and submit.

How can I access the feedback?

The feedback is available in the platform, well analyzed and exportable to Excel / PDF.

Does the system allow integration with other Systems?

Yes, the platform ships with an API which can be used to integrate with any of your systems.

Is there a limitation on the number of audiences I can send survey to?

No, you can send a survey to any number of audiences.

What if I don’t have Bulk SMS solution?

Since we provide the Bulk Sms Service, we shall provide a sender Id at a discounted Price

Can I access the platform anytime?

Yes, the platform is accessible 24/7 from any smart device with internet connectivity

Here to help you engage & build strong relationships with our customers